Frequently asked questions
How long does delivery take?
We offer tracked delivery across Europe. Once your order has been shipped, you will receive tracking information so you can follow its progress.
Can I track my order?
Yes. All orders include tracking, allowing you to follow your package from dispatch to delivery.
Are my payments secure?
Yes. Our checkout uses secure payment technology designed to protect your payment information and personal data.
What payment methods do you accept?
We accept secure payment methods available at checkout. The payment options available to you will be displayed before you complete your purchase.
How can I contact RTpetshop?
If you have any questions about your order or our products, you can contact our support team at contact@rtshopstore.com. We will be happy to assist you.
